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>>Team
Management Team:
 Bruce Holdt, Vice President
Co-founder - Mr. Holdt joined QMX from VISTA Information Technologies where he started and managed their Remedy Consulting Practice. Prior to VISTA, Mr. Holdt was with MCI Systemhouse, where he managed part of their consulting business. At MCI Systemhouse, he managed the construction and implementation of MCI's outsourcing center in Sao Paulo, Brazil. Mr. Holdt has over 20 years experience in project management, implementation of industry best practices, business process management and reengineering, change management, systems integration, requirements definition and management, designing workflows and implementing workflow management systems, and organizational design. Mr. Holdt is a recognized expert in the design and implementation of complex Remedy IT Infrastructure Management and Customer Service and Support Solutions.
Ed Reynolds, Vice President
Co-founder - Mr. Reynolds joined QMX from VISTA Information Technologies where he formed the Enterprise Support Solutions Practice. Prior to VISTA, Mr. Reynolds was with MCI Systemhouse where he started the Remedy Consulting Practice in 1992. Mr. Reynolds was one of the first consultants to implement the Remedy Action Request System in a production environment; he was in the first Remedy Approved Consultant (RAC) class; and has performed over 200 Remedy consulting projects in the last ten years. He is an expert in application development including help desk, call centers, technical support and customer support applications. In addition Mr. Reynolds has managed a large Help Desk for United Airlines and served as Director of Customer Service and Support for Nucleus International. He is a member of the Help Desk Institute and a former member of the ANSI SQL Committee.
Roger Medsker, Technical Director
Mr. Medsker is a senior Remedy Approved Consultant (RAC) and Microsoft Certified Professional (MCP) with over twenty years experience ranging from independent consulting, project design, development and management, customer support, training, and help desk management. He has worked with the Remedy Action Request System and all Remedy products across twenty five Remedy projects and has extensive delivering requirements analysis and design, implementations, upgrades, enhancements and customizations for all Remedy Infrastructure Management Solutions based on the Remedy Action Request System and Remedy's suite of Enterprise products.
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