Customer Service and Support Solution
The QMX Customer Service and Support Solution is built on a series of interoperable Remedy products that provide a means for companies to better manage their customer service operations. These solutions are centered around Remedy Customer Support, which provides issue logging, routing, tracking, escalation, notification, and resolution support while managing entitlement and service level agreements at the customer level. Remedy Customer Support is ideal for use in contact centers as the primary issue management and resolution system. Other Remedy Customer Service and Support applications include Remedy Quality Management, which supports the escalation of issues to Tier 2 and Tier 3 support groups, and Remedy Web Self Service, which provides customers with a robust customer support Web site that includes functionality to selectively provide messaging or collect information to customers based upon profile information or recent activity.