IT Service Management Solution
The QMX IT Service Management Solution is based the tightly integrated and highly adaptable Remedy IT Service Management suite of applications that creates a consolidated service desk that automates the complete IT Service Management process from deployment through ongoing management and support. Remedy IT Service Management is an integrated set of Web-enabled, best-practice software applications that monitor and manage the business processes involved in the delivery of IT services. These applications include Remedy Help Desk, Remedy Service Level Agreements, Remedy Asset Management, and Remedy Change Management. These applications are highly modular, allowing implementation as an integrated suite or as individual applications that can be added as needs evolve.