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>>SERVICES
QMX has the most experienced Remedy Consultants in the business, many with over 10 years of
experience implementing Remedy applications, including the original Remedy Approved
Consultants. They are experts in designing and implementing Remedy solutions. QMX
consultants combine an extensive domain, process and procedures expertise with knowledge of
industry best practices in the areas of it Infrastructure Management and Customer Service
and Support. The QMX consulting team has successfully completed over 500 Remedy projects.
They have consistently demonstrated their ability to complete difficult projects for many
clients. Because of our in-depth, hands-on experience in designing and implementing Remedy
solutions, we provide our clients high value services, on time delivery with significantly
reduced risks.
The QMX Remedy consulting team includes consultants that are Information Technology
Infrastructure Library (ITIL) certified. QMX is committed to designing and implementing
ITIL compliant Remedy ITSM solutions. Remedy took an early lead in supporting ITIL. Remedy
IT Service Management was the first service desk to be certified to the minimum functional
requirements for ITIL compatibility by Pink Elephant’s PinkVerify program. Certification
means that Remedy IT Service Management enables the ITIL definitions and workflow in the
following service support processes:
 Incident Management
Problem Management
Configuration Management
Change Management
Service Level Management
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