REMEDY INTEGRATION SOLUTIONS

QMX can integrate Remedy ITSM solutions to allow bi-directional, scheduled, and event-driven data exchange between any Remedy application and any other ITSM product. QMX has integrated Remedy ITSM solutions with numerous Network Management products including IBM Tivoli, Micromuse Netcool, and HP OpenView Network Node Manager and HP OpenView VantagePoint Operations. These integrations allow the automatic creation of Remedy Help Desk tickets when a network-related problem is discovered by the network management system, and the closure of a problem on the help desk updates the Network Management application. Our experience includes integrations with asset auto discovery tools including LANDesk, Microsoft SMS, and Tally TS Census to automate and simplify the collection of deployed asset information. QMX has also integrated Remedy ITSM solutions with Enterprise Resource Planning (ERP) applications, such as PeopleSoft, SAP, and Oracle Applications Suite, enabling two-way information transfer between Remedy powered applications and critical back-office information, optimizing business decisions and processes.

QMX delivers solutions to clients that will reduce costs, improve profitability and free up capital — generating a lasting and measurable impact on the productivity of people and assets.