REMEDY IMPLEMENTATION SERVICES

QMX has the most experienced Remedy Consultants in the business, many with over 10 years of experience implementing Remedy applications, including the original Remedy Approved Consultants. They are experts in designing and implementing Remedy solutions. QMX consultants combine an extensive domain, process and procedures expertise with knowledge of industry best practices in the areas of it Infrastructure Management and Customer Service and Support. The QMX consulting team has successfully completed over 500 Remedy projects. They have consistently demonstrated their ability to complete difficult projects for many clients. Because of our in-depth, hands-on experience in designing and implementing Remedy solutions, we provide our clients high value services, on time delivery with significantly reduced risks.

The QMX Remedy consulting team includes consultants that are Information Technology Infrastructure Library (ITIL) certified. QMX is committed to designing and implementing ITIL compliant Remedy ITSM solutions. Remedy took an early lead in supporting ITIL. Remedy IT Service Management was the first service desk to be certified to the minimum functional requirements for ITIL compatibility by Pink Elephant’s PinkVerify program. Certification means that Remedy IT Service Management enables the ITIL definitions and workflow in the following service support processes:

  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Service Level Management
QMX delivers solutions to clients that will reduce costs, improve profitability and free up capital — generating a lasting and measurable impact on the productivity of people and assets.