QMX is very experienced in building custom solutions with the Remedy Action Request System. Our consultants are recognized experts in workflow and business design and best practice implementation. The team includes IT Service Management and Customer Service Domain Experts that have served as Enterprise Support Service Managers and Supervisors for over 15 years and managed large (50+ Agents) Help Desks at many Fortune 500 companies. With their experience, they truly know the Best Practices and what works and does not work in various environments.

QMX delivers solutions to clients that will reduce costs, improve profitability and free up capital — generating a lasting and measurable impact on the productivity of people and assets.