The QMX Crisis Response Management Solution enables organizations to plan for, recognize, respond to and recover from unexpected events, ranging from cyber-attacks to natural disasters. It helps them implement a well-developed crisis management strategy. For this solution QMX utilizes Remedy’s Crisis Response System (CRS). CRS is built on Remedy’s Action Request (AR) System and utilizes Remedy’s expertise in optimized workflow, advanced tracking, user notification, incident escalation, change management, and other functions that are directly applicable to the needs of crisis management.
QMX Crisis Response Management deployment team consists of Subject Matter Consultants that have extensive experience in writing, test and executing Crisis Response Plans ranging from Disaster Recovery Plans to Business Continuity of Operations Plans for commercial organizations and Emergency Response Plans for School Districts, local and State governments.