ABOUT US

Headquartered in Alexandria, VA, with Offices in Maryland, Iowa, Los Angeles, Minnesota, Michigan, Calgary, and Toronto, QMX has Consultants and Sales Executives throughout the United States and Canada.

QMX
is a certified Remedy Alliance Consulting Partner, dedicated to the design and implementation of end-to-end comprehensive Remedy IT Service Management (Help Desk, Change Management, Asset Management, and Service Level Agreements) and Customer Service and Support solutions. In addition, QMX can design and implement complex custom solutions with the Remedy Action Request System. The Remedy and QMX Partnership combines the best-practices IT Infrastructure Management and Customer Service and Support solutions in the market place today with a company that has years of experience designing, architecting, and delivering business-critical solutions that enable companies to efficiently manage their Infrastructure. By leveraging our heritage of design, architecture, and delivery of business-critical, distributed solutions that enable companies to manage their vital infrastructure and customer relationships with new and expanded service offerings, QMX can deliver solutions to clients that will reduce costs, improve profitability and free up capital — generating a lasting and measurable impact on the productivity of people and assets.

OUR MISSION

Our mission is to provide our clients world class end-to-end comprehensive IT service Management solutions utilizing trained and certified Infrastructure Management Consultants, with many years of hands-on experience developing a wide variety of IT Service Management solutions for a range of Global 1000 organizations worldwide. Our mission is to deliver these solutions to reduce costs; improve profitability and release capital, generating a lasting and measurable impact on the productivity of people, places, and assets. Because of our in depth experience in designing and implementing Infrastructure Management solutions, we provide our clients high value solutions, on time, with greatly increased success rates.

ADVANTAGE

By utilizing QMX , a Certified Remedy Partner, for Remedy implementation projects, you obtain the following advantages:

CERTIFIED

QMX 's consultants are certified in the Remedy AR System, all Remedy products, ITIL, and Microsoft.

EXPERIENCED

QMX 's consultants are experienced with Remedy AR System 5 and 6 upgrades and Mid-Tier enhancements.

FULL ACCESS

QMX 's consultants have full access to QMX 's knowledgebase and full access to the other 30 QMX Remedy consultants.

HANDS ON

QMX consultants have hands on experience integrating Remedy ITSM solutions with other ITSM products, such as Network Management, ERP and other back-office applications, and asset auto-discovery products.

METHODOLOGIES

QMX uses proven project methodologies, which reduce your risk and greatly improve the chances of project success.

SUPPORT

QMX has a direct channel to Remedy's technical support team.